FAQs

What is a pre-order?

A pre-order allows you to reserve your phone before it’s available in stock.


How does the payment work?

Pay 50% upfront to confirm and 50% on delivery or pickup


Are your phones new or used?

We sell both brand new phones and refurbished phones— tested, verified, and certified for performance.

What’s included?

Each phone comes unboxed with a charging cable only.

Do refurbished phones work like new?

Yes, every phone is tested for battery, camera, Face ID, and overall performance.

Is there a warranty?

Yes, a 7-day replacement warranty for functionality issues (excluding physical damage).

Where do you deliver?

We deliver across Kenya — Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and more.


How long is delivery?

Delivery times depend on supplier stock and pre-order volume. We’ll keep you updated.